Computer users often have configuration problems or usage questions that are difficult for a support professional to diagnose and fix over the phone. Remote Assistance Support provides a way for users to get the help when they need it.
After receiving a request the helper remotely connects to a problem-PC and views the screen directly to fix the problem.
It is safe to use it because Remote Assistance session occurs over the secure connection and you can cancel it at any moment.
How to get Remote Assistance
Contact our support team and schedule a Remote Assistance session.
Download remote assistance application using a link we will provide you.
On the scheduled time double-click text box as specified by instructions to start connection.
You can watch all of the actions the support engineer takes on your computer. He/she can use text chat or phone to ask you some questions about your problem.
