| Frequently Asked Questions |
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General Information
Product Information
System Information
Integration and Migration
General Information
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What is AvailSuite?
AvailSuite is a Service Management Software, designed to effectively manage all aspects of a
Service company. AvailSuite is a proven choice for small and medium companies, home businesses and service professionals.
In addition to the great product, we offer free support, migration and data conversion services, and software customization
services.
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Who can use AvailSuite?
AvailSuite has been developed for Field or Office Service companies, Repair and Maintenance Shops and
Consultants Offices. Most small companies will find that AvailSuite covers all their daily operations. If your business has
between 5 and 100 employees and less than $10 million in revenues, then AvailSuite is likely to be right for you!
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Product Information
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How do I determine how many licenses I need?
You only need licenses for the "managers" or power-users. A typical small business has a few people who consistently
need to work with the IT business support system, and much more people who do "the real job" - we call them technicians
or servicemen. The latter usually do not need to access the system, except to review their assignments and to enter
timesheet reports. Typically 10 servicemen come with one manager to accept work orders, assign tasks, manage resources,
and do the billing.
A user license must be purchased for every manager who uses the system. If you have 5 people who will daily use the
system, you need 5 licenses, no matter how many serviceman you have - 10 or 100.
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What support is available to AvailSuite users?
AvailSuite comes with free support, which is available even to the trial version users. However, the registered users do
have priority. The first place to look for help is the on-line support area on this site.
If you can't find the answer there or you simply do not have time, please send all questions to our support service address:
. You
should expect an answer within at least one business day; however, the response will usually be sent within 15 minutes.
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Can AvailSuite be customized for my needs?
If you like our software, but there is a feature or two missing before you could really use it, please do not hesitate to let
us know about it!
Most of the time, if we see that the request is likely to be beneficial to many AvailSuite users, we will implement it free of charge.
If the request is very specific, we could provide customization services at competitive rates. Our advanced development technologies
allow us to customize your version, and the changes will be protected and maintained in the future releases.
Send your customization inquires to .
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System Information
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What are the system requirements for AvailSuite?
- Microsoft Windows XP / 2000 / 2003
- Microsoft Internet Explorer 5.01 or later
AvailSuite minimum Hardware Requirements:
Computer/Processor: 166 MHz Intel Pentium or compatible CPU
Memory:
- Windows XP and 2003: 128MB of RAM
- Windows 2000: 64MB of RAM
Hard Drive Space: 150MB
AvailSuite Recommended Hardware:
Computer/Processor: 800 MHz Intel Pentium 4 or compatible CPU
Memory:
- Windows XP and 2003: 512MB of RAM
- Windows 2000: 256MB of RAM
Hard Drive Space: 300MB
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How many users can work with the system at the same time?
Short answer: up to 100 people on MSDE version and up to 1000 people on MS SQL version.
Detailed answer: First, the users are split into two categories: managers and
technicians. Managers are the users who can access part of or the entire system, depending on their security settings.
Technicians are the users who can only enter timesheets and review their current tasks. When you decide on the number of
licenses you need to buy, every manager to use the system counts as one license. The number
of technicians does not affect the number of licenses or the cost in any way.
With MSDE version, up to 25 managers and up to 100 technicians can use the system, which is
significantly more than the competitors can offer. With MS SQL version, you can have
up to 100 managers and 1000 technicians use the system at the same time.
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Is there a Web-based version of AvailSuite?
AvailSuite is not currently available in a Web-based version or as an ASP solution, because most
customers are interested in deploying this software on site. People want to have all their critical information on their
hard-drive, rather than relying on someone else's system. Secondly, no real-world small business wants to have its
operations halted, due to some Internet virus/worm or other connectivity disruption. However, we continue to evaluate
the demand for a web-based version, and will inform our customers if our plans change.
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What happens after the 30-day trial period expires?
AvailSuite provides you a evaluation period of 30 days after installation.
During this period, you can use AvailSuite without any restrictions. After finishing the period,
you need to uninstall AvailSuite or buy a license for using it.
AvailSuite doesn't delete or damage your data after the trial period expires. It just prohibits using this data until buying a license
and entering a license key.
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How do I remove sample data from AvailSuite?
AvailSuite comes with sample data, whose purpose is to help you quickly learn the system,
so before starting to use AvailSuite with your real business information you'll need to clean up the system.
In order to quickly delete all sample data from the database, in the Maintenance menu of the main form,
choose Utilities and click Cleanup Database.
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Integration and Migration
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Does AvailSuite integrate with other software products?
At present, AvailSuite has data import from QuickBooks. You can easily import your lists of customers, vendors, services, and inventory from QuickBooks.
Two-way integration with QuickBooks is planned for release in early 2007.
Also, We are planning to add integration with Microsoft Office live soon. This is a web-based system with relatively good marketing/CRM capabilities.
When we develop integration with OfficeLive, well add a number of significant advantages for AvailSuite:
- Users will be able to access AvailSuite data through web, without having to setup anything;
- Users will be able to use Office Lives marketing/CRM module, which have things like newsletter sending.
OfficeLive is in beta phase now, but people can already use it. If you want to
find out about specific accounting software, please send your inquiry to
.
There is also a simple export capability, available anywhere in the system. The data from any grid can be
exported into CSV and Excel format; just right-click on the grid and select "Export:" in the popup menu.
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