AvailSuite - Service Management Software
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This page is the part of the AvailSuite online help.

AvailSuite is a software solution for managing a small or medium service business. It covers all critical activities of small companies, like customer and work order management, invoices and account receivables, employee scheduling, and task management.

Working with Payments

AvailSuite's account receivable features will help your cash flow by analyzing your customers' debt and providing tools which will aid you in collecting your money smoothly and efficiently. By being able to enter all of your invoices and payments into fully integrated business software, you will ultimately have more automated control over your accounts.

Whenever you receive money from a customer, you record that fact by entering a Payment in AvailSuite. In most cases, the Payment will be entered for some invoice. However, the system will allow you to enter a Payment for a customer, without specifying an invoice, if necessary. You may also enter more than one Payment for an invoice, or create Refunds. Click on the links below to find out how you can:

How to add a new Payment?

To create a payment, user can use any of the following methods:

  • Using payment grid on the invoice form (in the case, you will add the payments directly to the invoice; and it will use the open amount of the invoice as a default values for the payment amount.)
  • use the New payment button on the toolbar;
  • select New and then Payment in the File menu on the main form;
  • fill a new row directly in the Payment grid;
  • double-click on a new row on the payment grid or on a white area below rows;

To complete editing of a new payment and add a new row on the payment grid, use the button with the "+" sign in the row navigator below the grid.

How to enter a Refund Payment?

You can enter a payment with a negative amount, which will mean a refund. A refund payment is similar to a normal payment in any other way.

How to see Payments of a specific Customer?

To see payments of a specific customer, use the Payments tab on the customer form:

How to attach special instructions and other files?

You can attach files or file links to payments (and other documents). Payments with attached files are highlighted in grids with icon. For more information, see File Attachments.