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Software is of no use if one can't find any help using it. Thus, we provide extensive technical
support for AvailSuite Personal. This service is free, and it is even available to the trial version users. However,
the support requests from users who have already bought our product will be processed first.
If you need to report a problem or suggest a feature, simply send your request to
, or
use our Web-site form on the Contacts page. Usually, all support requests, received during operation
hours (Monday-Friday, 9:00am - 5:00pm EST), are answered within 30 minutes or less.
If you need to request customization or migration services, send your request to
, or use our Web-site
form on the Contacts page. Please, note that these services are not free. However, we are likely to charge significantly less
for all new features that should benefit other AvailSuite users.
Click to download the following documentation to help you with using AvailSuite Personal:
Installation and Configuration Guide
AvailSuite User Guide
Click to access Online Help for our software:
AvailSuite Online Help
Click to see introducing AvailSuite Flash movies:
AvailSuite Flash Demonstration Movies
Support by Remote Assistance
We also provide Remote Assistance in addition to usual means of helping our users.
Remote Assistance Support means that we connect remotely to your computer, taking shared control over it, then quickly and painlessly fix the problem while you can see everything we do.
It is safe to use it because Remote Assistance session occurs over the secure connection and you can cancel it at any moment. Remote Assistance software does not need any installation and does not modify anything on your computer.
You just need to download and run it.
You and our support personnel are saving time and worry. What could be better?
How to get Remote Assistance
The procedure to get the Remote Assistance from us is rather simple:
- Contact our support and schedule a Remote Assistance session.
- On the scheduled date and time please download remote assistance application from the link we will provide you.
- Double-click left text box as specified by instructions to start connection with our support team.
- Watch as our support manager fixes your problem. He might use the text chat or phone to ask you some questions about problem.
- You can delete downloaded remote assistance application once the session is over.
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