AvailSuite - Service Management Software
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This page is the part of the AvailSuite online help.

AvailSuite is a software solution for managing a small or medium service business. It covers all critical activities of small companies, like customer and work order management, invoices and account receivables, employee scheduling, and task management.

Working with Customers

To start working with Customers, you should click on the Sales group in the navigation pane and select the Customers view at the view list on the top. Using AvailSuite Customer module you can:

How to create a Customer?

To create a customer, user can use any of the following methods:

  • use the New Customer button on the toolbar;
  • select New and then Customer in the File menu;
  • fill a new row directly in the Customer grid;
  • double-click on a new row on the customer grid or on a white area below rows;

To complete editing of a new customer and add a new row on the customer grid, use the button with the + sign in the row navigator below the grid.

How to see all critical information about a Customer?

In order to see all important information about a customer, double-click on the customer record in the customer grid to open Customer detail screen. All information about invoices, payments, services schedules and performed can be found on the tabbed pages at the bottom of the detail screen. You can see the summary information (amounts invoices, paid, etc.) on the Statistics page.

How to quickly add a new Order?

While on the customer form, you can easily create a new order for the customer. Just click on the New Order button:

A new Order screen will be opened with all the customer information already pre-filled.

How to review Invoice and Payment history?

In order to review invoice and payment history for a customer, use Invoices and Payments pages at the bottom of the customer detail screen:

How to see the service history for a Customer?

All the services you have provided to a Customer can be seen on the Tasks page at the bottom of the customer detail screen. Please, note that the currently scheduled tasks will also be displayed there, not just historical tasks.

How to review Customer-related expenses?

All the customer-related expenses can be seen on the Expenses page at the bottom of the customer detail screen. You may add, edit, and delete expenses in the grid by opening popup menu (using right mouse button