Complete CRM system
AvailSuite customer relationship management (CRM) module will help you
increase customer satisfaction, improve efficiency, create sales opportunities and increase revenue.
AvailSuite offers automation of many day-to-day tasks for customer service and sales. Your customers
can be companies or individuals - our software is suited for both types.
AvailSuite’s Customer screen contains everything you might need to know
about the customer during a sales call or when scheduling services. The statistics page will show
the summary of financial and service information regarding the customer. Other pages, available
via a single click show invoice and payment history, performed and scheduled services, and other
relevant information. There is also a notepad, allowing you to store short notes about the customer.
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Easy Order entry
The customers' Orders are the source of revenue for your company.
AvailSuite provides everything for quick Order entry and effective Order Management.
All customer information, including billing and shipping address is copied from the customer
record. You can then enter all information about the services to be performed, price and
quantity data, discount and additional charges, plus any special comments or instructions
regarding the order. You may start scheduling the services immediately off the order screen.
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Services and appointments scheduling
Because people are a key resource for a small company, effective staff management is required
for the business to succeed. AvailSuite provides a simple and intuitive way to manage staff - Scheduling
Calendar. This unique feature clearly distinguishes AvailSuite from other small business management software.
You can effectively schedule both short-term and long-term tasks, because you can change time-scale
from minutes to months via single mouse click. You can manage your tasks, schedule tasks for technicians, and entire service
teams. If you need to distribute the work between say 3 people, you can easily set filter to display just these 3 people's
tasks. One click shows unassigned tasks. Another click shows all the tasks that have not been scheduled to any exact time
yet. All the drag-and-drop capabilities make complex scheduling a breeze. You can move a task from one day to another day
using the mouse. You can re-assign it from one person to another in a similar way. Resizing task bar will change the task's
duration. Double-clicking on the task bar opens a screen with complete task details. Once the scheduling is done, you can
print the daily job lists for everyone and get them started.
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Complete Billing module with tax support
AvailSuite makes creating and maintaining invoices a simple task,
allowing you to concentrate on other things. You can create an invoice from an existing work order or just from scratch.
If an existing order is used to create an invoice, the system checks whether any invoices have already been created on that
order, and suggest invoicing just the outstanding amount. The system will copy all invoice details from the work order,
however you can add more invoice lines, special charges, and taxes.
The tax percentage can be different for every detail line, which is very convenient when you bill
for your services and sold/replaced parts or materials. You may also set a different discount for every line, thus simplifying
your discount-based marketing campaigns.
AvailSuite has special data views for quick overview of your invoices. The invoices are grouped by
the customers or months. The Invoices by Month view is especially effective for tracking your revenue and comparing it to
those of previous months. These comprehensive data analysis tools are great for measuring the financial state of your business.
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Professional
looking work orders and invoices
Even a small company wants to look great in front of its customers. So, AvailSuite provides you with
professional looking documents, including your company logo. All documents can be printed in color, if your printer supports it.
Work Order and Invoice templates have been designed to be fax-friendly. You can set a statement to appear at the bottom of every
order or invoice, for example thanking your customers for doing business with you, or advertising your services.
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International
address formats and currencies support
It doesn't matter whether your business operates in USA or Europe or somewhere else. Our software
adapts to your country. It reads your currency type from your Windows Regional Settings and uses it on all screens, bills and
invoices, and reports. You don't even have to setup any options for that.
AvailSuite also supports multiple address formats. The default address type is that of US. When you
enter an address and specify a country different from US, AvailSuite will automatically format the address to the country's
standard.
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Integrated Human Resources Management module
A small company cannot afford buying multiple software packages for different needs. So, we are
trying to include all important functions into AvailSuite. Our service management software provides you with a simple and yet
powerful Employee Management module. It lets you maintain personal information about your staff, including their photos; their
job title and responsibilities and other work-related data. You can also keep the list of benefits for every employee, keep
records of their vacations, and even store their salary history. The Employee Management module is also tightly integrated
with AvailSuite security and lets you control Employee's access to AvailSuite, ranging from administrative privileges to no
access at all.
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Time Tracking module
to increase your profits
Any service company or professional that bills for time will appreciate AvailSuite's time tracking
features. Employees can submit their time cards in accordance with the active tasks they are assigned. Submissions can be done
either by filling out a single time card or filling out a time sheet, using a wizard-like form. Managers have access to
submitted time cards; they can accept a time card, return it to the employee for additional editing, or reject it. Managers
can process timecards either one-by-one or in groups. When all time cards are processed for a billable period of time, a
manager can generate time-card based expenses. The software ensures that the time cards are not used twice for the billing.
Once the expenses are generated, they will be automatically added to the invoices for appropriate customers. By reducing time
spent on timesheet data entry and processing, your organization will see cost reductions, productivity increases, and
ultimately increased profits.
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Dispatch route management for higher efficiency
Using route management module, you can setup an unlimited number of routes. Then, you set a default
route for every customer. Once it is done, efficient dispatching becomes a breeze. Every new work order is automatically
assigned to the customer's default route. When it is time to schedule next week's services, you open "Work Orders by Route"
view and assign orders to appropriate technicians, setting one or group of technicians per a route. All that is left is setting
specific date (and time if required) for the services and you are done with dispatching.
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Manage your purchases using Vendors/Purchase Orders module
AvailSuite lets you maintain a vendor list, and significantly helps to control the process of
purchasing goods and services. Creating a Purchase Order takes seconds, since the software pre-fill all fields it can. You
can also create an AP Invoice from a Purchase Order with a single click, avoiding double data entry. All purchase history is
stored, so you can review what and when you bought from a particular vendor, what the prices were and so on. You can easily
track any item in your inventory back to the vendor and purchase order it was bought on in case you have to return the item
or buy more.
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Powerful task management, including recurring and unplanned tasks
AvailSuite provides comprehensive task management capabilities. Depending on your needs, you can
create and manage very small tasks, or complex tasks that will last a few days or even weeks. You can assign tasks to other
users and Employees; you can categorize and prioritize the tasks.
There is a Recurring Task Wizard to assist you with scheduling activities that occur every week or
month, or in some other, but still regular way. The Recurring Task Wizard is very flexible about the recurrence pattern you
may set.
Another unique feature of AvailSuite is support of unplanned task. An unplanned task is a task,
which has not been completely scheduled. For example, a customer asks you to perform certain service in May, or even fuzzier
- somewhere during the spring. It's a good thing - you just received an order, but how are you going to make sure your company
doesn't forget about it? AvailSuite has the answer for it. You create a task, set it to "unplanned" state, and specify that
estimated period for this task is May or spring. When the time comes, you will see this task on the top of the list of
unplanned tasks - meaning it is time to take some actions, call the customer and schedule the service to a particular date.
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Ability to attach
files to work orders, customers, and other data
You can attach files to any data record in AvailSuite, just like you do when sending e-mails. Many
AvailSuite users call this to be the most useful feature ever. They scan work orders and signed contracts, attach the scanned
files to the customer record and then forget about the paper copy forever. You can attach photos, faxes, special notes,
driving instructions to service location, anything you need. It is time to make your office really paper-less!
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AvailSuite can be customized for your needs if required
Unlike other service management software, AvailSuite can be modified for your needs. We listen to
everyone who sends suggestions or requests for additional features. Most of the time, if we see that the request is likely to
be beneficial to many AvailSuite users, we will implement it free of charge. If the request is very specific, we are willing
to provide customization services at competitive rates. Our advanced development technologies allow us to customize your
version, and the changes will be protected and maintained in the future releases.
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AvailSuite is
affordable service management software, starting with $299 for single user
version
A typical small service company cannot
spend thousands of dollars for business management software. We offer
AvailSuite single user license at a price of $299, and AvailSuite for Pest
Control single user license for $395. Volume discount is available for
additional licenses. Visit our Ordering page for more details.
Our technical support is free. Minor
version updates are also free. No other service management software can beat
AvailSuite for features and value for money.
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AvailSuite
supports multiple users working over local network or internet
All service companies are different. Some
have a single computer to do all the data entry, schedule services, and print
reports. Others have a network of a few computers in their office, or even
throughout different locations. Our software will handle any of these
scenarios. The computers can be connected even through the internet, provided
that the connection is reliable.
AvailSuite has been designed to make
multi-user work easy and seamless. When someone enters a new order or service, or
modifies existing data records, they are displayed in bold font to other users
until they open and read new information. It works very similar to your e-mail
program – it also shows unread e-mail in bold font. This useful feature is not
met in other service management software, only Availsuite has it at the time of
the writing.
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Free 30-day trial is
available for download. No registration is required!
The latest version of AvailSuite can be downloaded
here. You will get a free 30-day trial version. The trial version has all
the functions of the purchased software, except that the trial doesn’t allow
multi-user work. If you are unsure about our service management software, download
it now, use all its features, and decide whether you like it or not. Please,
note that we do not require registering on our site for this. We will provide
free technical support and assistance for you, should you have any problems or
any questions and suggestions.
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You pay once, and receive updates with the new features for about a year
We add new features all the time, improving our software. You pay once and receive new updates for
free until next major version upgrade. Other companies, selling service management software claim that they do the same, but
you better check how often they actually do these free updates. You may be "surprised" to see no updates in years. AvailSuite
is being updated about every 2 months. Refer to our Release History to review the exact
history of all the updates, with the list of features added, and so on.
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AvailSuite is a
complete software package for a small company, it requires no additional
software
AvailSuite will run on any decent Windows
computer. You won’t have to purchase anything else. Even if you go for the
multi-user setup, you don’t need Server edition of your Windows operating
system. Windows XP Professional or Home Edition will work just fine.
The only time when you might need to buy
anything is if you are planning to have more than 25 active users working with
AvailSuite. In this case, it will be necessary to purchase MS SQL Server.
However, 25 or more users mean not-so-small company anymore, and your IT budget
is likely to easily allow for MS SQL Server licenses.
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State of the art user interface, unmeet in other service management software
The first thing we hear from the people who download trial version of AvailSuite is: "your program
looks awesome!" While we are pleased to hear that, it comes as no surprise. AvailSuite has been designed using all the latest
technology, by the people who have developed business software for over than 10 years, and with the help of professional
designers. Our user interface is very similar to what you would expect from a Microsoft Office application. This is because
most users are familiar with MS Office and we want them to be able to quickly understand how to work with our software.
Everything you see in AvailSuite is customizable: toolbars, window size and position, data views, and so on. You can even
select between different Windows themes and flat vs. 3D styles. Any changes you make to the appearance are automatically
saved, so your style preferences will be used every time you run AvailSuite.
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Simple to use, no training required. Includes complete on-line help
We have a lot of attention to make AvailSuite as easy and intuitive, as possible for business
management software. As a result, most AvailSuite users agree that it is very simple to use and requires no special training.
We have also ensured that you have detailed documentation, covering everything in AvailSuite. The documentation is available
from the program and on our web-site.
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Powerful tables and views, with customizable columns, sorting and filters
When you have a lot of data in your business management software, you might find it difficult to find
and work with the only records you actually need. AvailSuite comes with a set of views and tables (also called grids) that make
it easier to work with your data records. You use these views to see only the data you want to see. You can choose what columns
you want to have displayed, you can sort the data by clicking on appropriate column header, and you can even create filters
similar to how it is done in Excel. All your changes done to the views will be automatically stored, and next time you open
AvailSuite, you will have everything the way you set it up before.
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Automatic online updates make maintenance a lot easier
Unlike other service management software, AvailSuite makes handling updates very simple. It will
display you a new update notification, and once you confirm the update, it will automatically download and install the update.
Since Microsoft has adopted this technology, the automatic online updates are considered to be a characteristic of mature
software.
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Document statuses to help you manage hundreds of work orders, invoices and other things
Document is a very important concept in AvailSuite. While it is not something new, AvailSuite is
unique among service management software to utilize it so efficiently. All main data objects, like invoice, order, and
customer data in AvailSuite are called Documents. All these documents are uniformly treated within AvailSuite, thus
simplifying working with them. All documents have a property called Status. Document's status can be Draft, Negotiated,
Complete, and so on. These statuses define the document's status in the real life. For example, status Draft is usually
assigned to new or incomplete Work Orders. It is also good for quotes and estimations. When an Order is finalized and
confirmed by the customer, it should be moved into Negotiated status. Once the Order is fulfilled, it is moved into Complete
status. If for any reason the Order is not to be fulfilled, it can be cancelled, moving it into Canceled status. This feature
greatly helps with finding Work Orders and Invoices that actually need your attention, saving your time and increasing your
productivity.
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Free technical support, no hidden charges
We provide free technical support to all AvailSuite users. There are no hidden charges, like a
limited number of free support accidents. All support is provided through e-mail, unless our support personnel decide to call
you to facilitate problem resolution. Our typical response time is 15 minutes for the initial support request, and even less
when investigating the problem. While some people might think that e-mail support is not as good as phone support, it is worth
noting that you won't have to spend your time on hold waiting to speak to a live person, being forwarded to other people
several times, and having to tell your story all over again. Another advantage for you is that you will only communicate to
people who do have adequate knowledge and qualification to actually help you.
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